Terms and Conditions for Landscaping Hampstead Services

These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Hampstead and associated garden maintenance, design, installation, and outdoor improvement work. By requesting a quotation, confirming a booking, or allowing work to begin, the customer agrees to these terms. They are intended to create clear expectations for both parties and to support a safe, professional, and orderly service. In these terms, references to “we”, “us”, and “our” mean the landscaping contractor, and references to “you” and “your” mean the customer receiving the service.

These terms apply to domestic and commercial projects unless a separate written agreement states otherwise. They cover the booking process, pricing, deposits, payments, cancellations, access to the site, waste handling, liability, and legal matters. Where a written quote, order, or service schedule contains more specific details, those details will apply alongside these terms. If any part of these terms is inconsistent with a separate written agreement signed by both parties, the signed agreement will take priority for that project only.

We may update these terms from time to time to reflect changes in our operations, suppliers, or legal obligations. The version in force at the time of booking will generally apply to the project in question, unless a later written variation is agreed by both parties. It is your responsibility to read and understand the terms before approving the work. If anything is unclear, you should ask for clarification before the service begins.

1. Booking Process

To arrange a service with Landscaping Hampstead, you must first provide accurate information about the property, the area to be worked on, the type of landscaping required, and any known site issues that may affect the job. This can include access restrictions, slopes, water supply limitations, underground services, boundary concerns, or existing damage. We may rely on the information you provide when preparing a quotation, and we are not responsible for errors or extra costs resulting from incomplete or inaccurate details.

After reviewing your request, we may provide a quotation, estimate, or proposed scope of work. A quotation is based on the information available at the time and may be revised if the site conditions differ from what was described or if you request changes. A booking is only confirmed when you accept the quotation or proposal in writing and, where required, pay any deposit or advance payment requested. Verbal agreements may be noted, but written confirmation is preferred for clarity.

The booked date and estimated duration are subject to availability, weather, supply issues, and site conditions. Landscaping work is often affected by external factors such as seasonal delays, plant availability, and ground conditions. We will use reasonable efforts to attend on the agreed date, but any schedule provided is an estimate unless expressly stated otherwise. If a delay occurs, we will notify you as soon as reasonably possible and agree a revised date where practical.

2. Scope of Work and Customer Responsibilities

All services will be delivered according to the agreed scope described in the quotation, specification, or written order. If additional work is requested once the project has started, we may charge for it separately and may need to reschedule or amend the completion date. Changes requested by you after booking are only binding once we confirm them. This includes alterations to materials, planting plans, layouts, access times, or disposal requirements.

You are responsible for ensuring that the site is reasonably accessible and ready for work. This includes moving personal items, securing pets, and telling us about any hidden hazards. You must ensure that we have the right to carry out the work at the property and, where necessary, that any landlord, managing agent, neighbour, or other third party has approved the relevant access or alterations. We may refuse to start or continue work if access is unsafe or if conditions would put people, property, or equipment at risk.

Where plants, turf, timber, stone, or other materials are supplied as part of the service, natural variation should be expected. Colour, size, texture, and growth may differ between batches or seasons. We will aim to supply materials of suitable quality and appearance, but minor differences do not usually amount to a fault. Some materials, including living plants, require aftercare to remain healthy, and their performance can be affected by weather, soil conditions, watering, and maintenance practices beyond our control.

3. Payments

Unless otherwise agreed in writing, payment terms will be stated on the quotation or invoice. For larger projects, a deposit may be required before scheduling or ordering materials. Deposits are used to secure time, labour, and supplier commitments and may be non-refundable except where required by law or where we choose otherwise in writing. For staged projects, we may issue interim invoices as work progresses, and payment will be due according to the schedule set out in the invoice.

Final payment is generally due upon completion of the agreed work or within the timeframe shown on the invoice. We may suspend further work, withhold delivery of final materials, or delay handover until outstanding sums are paid in full. If you dispute an invoice, you must tell us promptly and provide clear reasons for the dispute. You must pay any undisputed amount by the due date. Any late payment may result in administrative charges, interest, or recovery action, to the extent allowed by law.

Prices are usually quoted in pounds sterling and may be subject to VAT where applicable. Quotations are based on current costs for labour, materials, transport, and disposal. If there is a significant increase in supplier prices, waste charges, or unforeseen site-related costs before the work begins, we may revise the quotation with notice. Any such revision will be explained and, where practical, agreed before work continues.

When payment is made by bank transfer, card, or another accepted method, it is your responsibility to ensure the payment reaches us in full and on time. We do not accept responsibility for delays caused by banks, payment providers, or incorrect payment details supplied by you. Any fees charged by your bank or payment provider remain your responsibility unless we state otherwise in writing. We may also request proof of payment where needed for accounting or project records.

4. Cancellations and Rescheduling

You may request a cancellation or reschedule, but notice must be given as early as possible. If you cancel shortly before the booked date, we may charge for costs already incurred, including materials ordered, delivery fees, labour allocation, or lost booking time. For projects that require special ordering or reserved labour, cancellation charges may be higher. Where a deposit has been paid, we may deduct reasonable losses from it before deciding whether any balance is refundable.

We may cancel or reschedule the work if weather, safety issues, staff illness, supplier failure, access problems, or other circumstances beyond our control prevent us from proceeding safely or effectively. In such cases, we will aim to offer an alternative date or a revised plan. We are not liable for losses caused by reasonable rescheduling where the delay is outside our control. If we must cancel entirely, any prepaid amount for work not carried out will be refunded or credited, subject to any lawful deductions for work already completed or materials already supplied.

5. Liability and Limitations

We will carry out the service with reasonable care and skill. However, landscaping work involves outdoor conditions, natural materials, existing ground conditions, and property features that may not be fully visible before work begins. We are not responsible for defects, instability, drainage problems, underground obstructions, hidden utilities, or pre-existing damage that were not reasonably apparent at the time of quotation or start of work. If we discover such issues, we may stop work and discuss the options with you before proceeding.

To the fullest extent permitted by law, we are not liable for indirect or consequential losses, including loss of enjoyment, loss of business, or loss of profit, arising from the service. Our total liability for any claim relating to a specific project will usually be limited to the amount paid or payable for that project, except where the law does not allow such a limit. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

You must take reasonable steps to protect your property, belongings, and vulnerable features such as ornamental items, irrigation components, delicate lighting, or temporary structures before work starts. We will use reasonable care around these items, but we cannot guarantee the absence of accidental disturbance where a site is crowded, uneven, or partially concealed. Any claim for damage must be reported within a reasonable time after discovery and supported by relevant details so that the matter can be investigated fairly.

Where we plant shrubs, trees, turf, or other living materials, we do not guarantee survival unless a separate written guarantee is provided. Plant health depends on watering, soil conditions, weather, pests, disease, and ongoing maintenance. Similarly, hard landscaping may settle, shift, or weather over time, and normal wear, shrinkage, or natural variation is not treated as a defect. Any maintenance advice given by us should be followed carefully, but the long-term condition of the work may depend on factors outside our control.

6. Waste Regulations and Site Clean-Up

We will handle waste created by our work in accordance with applicable UK waste laws and environmental requirements. This includes the lawful segregation, transport, and disposal of green waste, soil, timber, rubble, packaging, and other materials removed from the site where those tasks are included in the agreement. Waste will normally be taken to licensed facilities or managed through authorised waste carriers. We will not knowingly dispose of waste unlawfully or leave it in a condition that breaches legal duties.

If the quotation includes removal of garden waste or construction debris, the amount covered may be based on a reasonable estimate. If the actual waste volume is greater than expected, additional charges may apply. Certain items may require separate handling, including treated timber, contaminated soil, asbestos, oils, chemicals, or electrical components. You must tell us in advance about any such materials. We reserve the right to refuse removal of hazardous or regulated waste unless suitable arrangements are made in advance and all legal requirements are met.

7. Access, Health and Safety

We may pause or stop work if conditions become unsafe for our team, your household, or visitors. Safety concerns can include severe weather, unstable ground, unsafe structures, unprotected services, aggressive animals, or the presence of hazardous substances. We may also request that you keep children, pets, and unauthorised persons away from the work area while equipment is in use. You agree to cooperate with reasonable health and safety instructions given by our team.

We may use power tools, machinery, chemicals, or sharp materials as part of the service. These will be handled with care and in accordance with relevant safety standards. However, you should understand that landscaping work naturally involves some risk. We will not be responsible for injury or damage caused by your failure to follow safety instructions, by interference with the work area, or by the actions of third parties not under our control.

Where necessary, we may photograph the site before, during, and after work for record-keeping, quality control, insurance, or dispute resolution purposes. Such images will be used appropriately and may include general views of the work area. We will handle any personal data in line with applicable data protection laws and only to the extent needed for the service, administration, and legal compliance.

8. Ending the Agreement

Either party may end the agreement if the other party seriously breaches these terms and does not correct the breach within a reasonable time after being asked to do so, where correction is possible. We may also end the agreement immediately if continued work would be unsafe, unlawful, or commercially impractical due to matters beyond our control. If the agreement ends before completion, you must pay for work completed, materials ordered, and any committed costs already reasonably incurred up to the termination date.

We may end the agreement if you fail to pay by the due date, refuse reasonable access, repeatedly change the scope without agreement, or behave in a way that makes it unreasonable for us to continue. In such cases, any deposit may be used to cover losses and outstanding charges. Termination does not affect rights and obligations that are intended to continue after the service ends, including payment obligations, liability limits, and waste or legal provisions.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have jurisdiction over any non-contractual or contractual dispute, unless mandatory law provides otherwise. If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force, and the invalid part will be interpreted in a way that best reflects the original intention where lawful.

These terms are designed to be fair and to reflect the practical nature of landscape work. They do not remove any rights you may have under consumer law or other applicable legislation. By proceeding with a booking for Landscaping Hampstead, you confirm that you have read and understood these terms and agree to be bound by them together with any specific written quotation, invoice, or project schedule that forms part of the service agreement.